Sector-specific solutions Government Blueriq inspections

Blueriq inspections

Many large companies, municipalities and governmental agencies need to conduct inspections on a regular basis. This involves checking that everything carried out complies with the latest legislation and regulations, or with specific quality standards or criteria. For example, if you fall ill after eating in a restaurant, it’s a good idea to notify the authorities so that the restaurant can be inspected. An inspector can then be deployed, who determines whether the restaurant should be subjected to further action. In such a case, the restaurant is entitled to appeal against the inspector’s assessment. During this process, it’s essential that the right information ends up with the right people and that everything is done according to the latest legislation and regulations. With Blueriq Inspections, this is guaranteed.

Blueriq Inspections in practice

If there’s one organisation that knows all about carrying out inspections, it’s the Netherlands Food and Consumer Product Safety Authority (Nederlandse Voedsel Waren Autoriteit, NVWA). The NVWA is responsible for managing safety risks in various areas, such as product and food safety. With the help of Blueriq, the inspection processes in different areas are connected and streamlined.

The process

How does the inspection process work?

Start the process: for example, when a consumer submits a notification via an electronic form, or a call is received reporting an ‘irregularity’.
Investigation: the organisation receiving the notification determines whether further investigation is necessary. If it is decided to pursue further investigation, an inspector is sent to the company in question, a restaurant for example.
Inspection visit: an inspector visits the company, takes samples where necessary, and checks whether regulations are being complied with.
1. If no problems are uncovered during the inspection visit, the process ends.
2. If a breach of regulations is discovered during the inspection, several follow-up actions may be taken. The chosen path depends on the situation and the (inspection) history of the company in question.
Objection and appeal process, in which the company found to be in breach of the regulations may object to the findings and appeal against the follow-up action.

In all the steps of the above process, accurate information about the situation is vitally important. This could be information about previous inspections and any resulting measures, and any re-inspections carried out.

The conclusion

Objection and appeal process

Blueriq provides support in all steps of the process: notification, inspection, follow-up action(s) and objection and appeal. The objection and appeal process is initiated when somebody objects to a follow-up action. Due to the increasing number of objections being submitted, it’s becoming ever more important to provide optimal support to lawyers and civil servants and to create a user-friendly objection and appeal process.

More about the objection and appeal process

The benefits in a nutshell

Knowledge

Employees have more information at their fingertips. They know exactly what’s happening at any one time and which stage of the process a case is currently in.

Compliant

Decisions are taken on the basis of applicable laws and regulations.

Support

Employees are supported in implementing the work process: they know exactly which actions need to be carried out and when.

Time frame monitoring

Throughout the process, it is clear how much time has elapsed since the start. This ensures that cases are processed within the statutory time frames and account is taken of deferrals and suspensions.

Efficiency

More efficient interaction with the people and the resources needed.

Single truth

Working with a single source of truth provides transparency for all parties involved.

Find out more

Want to know more about Blueriq Inspections? Or are you keen to find out how the Blueriq inspection process could help your organisation? Then contact Robin Adams.

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