I see a Customer Success Manager as the link between our customer and Blueriq. I make sure that I know what is going on with my client and what their needs are. With this I enable our customer and Blueriq to be successful.
Personal and efficient service is what drives me. There should not be any proces in which a customer does not fit, but only processes that adapt to the needs of the customer. There should not be anyone who gets pushed from pillar to post, instead everyone should be helped by a case manager who knows the customer and who is able to properly help him or her at any given time. We make this happen by deploying our technology, approach and people.